Refund Policy

Effective date: June 9, 2026

Last updated: June 9, 2026

This Refund Policy applies to purchases of Bizvoid subscriptions and credit packs from bizvoid l.l.c. It forms part of, and should be read together with, our Terms & Conditions.

1. Our refund window

A purchase is eligible for a refund only if both of the following are true:

1. You request a refund within 24 hours of the time of purchase; and
2. No credits and no services have been used under that purchase.

If either condition is not met — the request comes after 24 hours, or any credit or service has been used — the purchase is non-refundable.

2. Subscriptions

• A subscription payment (monthly or annual) is refundable only within 24 hours of that charge and only if you have not used any service under it during that period (for example, run a scan or audit, generate a pitch, or use API/MCP access).
• After 24 hours, or once any service has been used, the payment is non-refundable.
• Cancelling a subscription stops future renewals but does not refund the current period unless it qualifies under Section 1. You retain access until the end of the paid period.

3. Credit packs

• A credit pack is refundable only within 24 hours of purchase and only if none of its credits have been used.
• Using even one credit from a pack makes that pack non-refundable.
• Because credit packs do not expire, they remain available in your account whether or not a subscription is active.

4. What counts as "used"

A purchase is considered "used" once any associated functionality has been consumed — including (without limitation) initiating a zip scan, URL audit, AI pitch or report, chat assistant request, or API/MCP call, or spending any credit from a purchased pack.

5. How to request a refund

Email support@bizvoid.com within the 24-hour window with:

• the email associated with your account,
• the order or receipt reference, and
• a brief note that no credits or services have been used.

We will review eligibility and respond within 24 hours to 1 week. Approved refunds are issued to the original payment method; the time for funds to appear depends on your payment provider.

6. Non-refundable items

The following are not eligible for a refund:

• Any purchase where credits or services have been used.
• Any request made more than 24 hours after purchase.
• Renewal charges that were not cancelled before they processed (subject to Section 2).
• Payment-processing fees, where applicable.

7. Chargebacks

If you have a billing concern, please contact us first — we want to resolve it. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

8. Your statutory rights

Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your jurisdiction. Where mandatory local law grants you broader refund or cancellation rights than this policy, those rights apply.

9. Contact

support@bizvoid.com · bizvoid l.l.c., Texas, United States.