Refund Policy

Effective date: June 9, 2026

Last updated: November 12, 2026

This Refund Policy applies to what you pay bizvoid l.l.c.: subscriptions, credit packs (including form submission packs), agent balance top-ups, money a client adds to their agents from their client portal, texting registration fees and bizvoid numbers. It forms part of, and should be read together with, our Terms & Conditions.

1. Which rules apply to a payment

The rules depend on when you paid.

• Paid on or after December 14, 2026: Sections 2 to 9 apply. All payments are final, except for the refunds in Section 7.
• Paid before December 14, 2026: Section 10 applies. You keep the 24-hour refund for unused purchases that you were sold.

Each subscription charge, including a renewal, is its own payment. A renewal charged on or after December 14, 2026 follows the new rules, and so does the charge when a free trial ends on or after that date.

2. All payments are final

All payments to us are final and non-refundable, except as Sections 7 and 8 say or where the law requires a refund. This covers subscription fees, credit packs, agent balance top-ups, client wallet top-ups, texting registration fees, bizvoid numbers and every other payment to us. It applies whether or not you use what you paid for.

3. Business use only

bizvoid is sold only for business use. By paying, you confirm you are buying for a business and not as a consumer.

4. Subscriptions

• Your plan renews automatically at the price shown at checkout until you cancel.
• You can cancel at any time in Settings > Billing. Cancelling stops the next charge. You keep access until the end of the period you paid for.
• We do not refund or credit any part of a billing period, unused time, unused included credits, a downgrade, or a renewal you did not cancel in time.
• Free trials: when your trial ends, we charge your plan unless you cancelled before then. That charge is final, like every other payment. Credits and services used during a trial count as use of your first paid period.

5. Credit packs

• Credits are a prepaid right to use bizvoid features. They are not money, have no cash value, are not a gift card, and cannot be sold, transferred or exchanged for cash.
• Credit packs are non-refundable.
• Credits from a pack bought on or after December 14, 2026 expire 12 months after purchase. The expiry date is shown with your balance on the Credits page.
• Credits from a pack bought before December 14, 2026 keep the terms they were sold with and do not expire.
• Your plan's monthly credits are used first. After that we use the purchased credits that expire first, so your oldest pack is used first. Purchased credits that do not expire are used last.
• Credits included in a plan reset each billing period, as Section 3 of the Terms says.
• If you close your account, unused credits are lost and cannot be recovered, so please use them first.

6. Agent balance and client wallets

• Agent balance top-ups, whether one-time, by auto-reload or recurring, are non-refundable. Turning off auto-reload or cancelling a recurring top-up stops future charges only.
• Your agent balance does not expire while your account exists. It cannot be exchanged for cash, and any balance left when your account is permanently deleted is lost.
• Calls, texts and agent work charged to your agent balance are never refunded, including ones you later consider unwanted. A text that cannot be sent is credited back to your balance automatically. A text that is sent but not delivered by the carrier is not.
• The one-time agent credit included with the Pro or Agency plan is promotional credit, not money you paid. It is never refunded or paid out. If the plan payment it came with is refunded, we remove the same share of that credit from your balance, as far as it is still unspent.
• A refunded or disputed top-up is taken back off your agent balance, even below zero, as set out in Section 18 of the Terms.
• A top-up paid from your client billing balance is refunded to that balance, not to a card.
• Money a client adds to their own agents from their client portal, where their agency allows it, is paid to us. It can only pay for bizvoid AI agent usage for that client. It is not a bank account, earns no interest, cannot be withdrawn, and cannot be moved to another client, to the agency, or to any other bizvoid service. These top-ups are non-refundable, and money spent from a wallet is never refunded.
• A client's wallet money does not expire while the wallet is open. If the wallet is closed, for example because we close it or the agency's account is permanently deleted, the client can ask us for the unspent balance within 30 days of the closing, unless we closed it because of fraud or abuse. We refund it to the card the client paid with where we can, never to the agency. After 30 days, we handle any remaining balance as unclaimed property law requires.

7. Refunds we always give

We refund:

1. a duplicate charge, or a charge we made in error, that you report to us within 60 days of the charge;
2. a charge we confirm the cardholder did not authorize;
3. unused prepaid money if we close your account without cause, or stop offering a paid product you paid for: the unused part of a prepaid subscription period, worked out by the day, unused purchased credits, and unspent agent balance and client wallet money for that product; and
4. any refund the law requires.

We may choose to give a refund or account credit in other cases. That is up to us and is never a promise. Giving one once does not mean we will give one again.

8. Texting registration fees and bizvoid numbers

• Carrier registration fees for business texting are passed on at cost. Once a registration step has been submitted to the carriers, its fee is not refundable, because our texting provider charges us for it whether or not the carriers approve it. A fee you paid for a step that was never submitted stays on your account and is used for your next submission. If a fee payment is refunded or reversed before its step is submitted, that step must be paid for again before it is submitted.
• A bizvoid number, your own or one you buy for a client, is a monthly subscription that renews until cancelled. Cancelling stops future charges. Once the number has been set up, its charges are not refundable. If a number you paid for cannot be set up, we cancel its subscription and refund what was charged for it.

9. Chargebacks

If you have a billing concern, please contact support@bizvoid.com before you dispute a charge with your bank. We want to fix it. While a dispute is open, we do not also refund that payment, and we may pause your account, or the agents of the client whose payment is disputed, until it is closed. A disputed top-up is taken off the agent balance or wallet it went into, as Section 18 of the Terms says.

10. Payments made before December 14, 2026

A payment made before December 14, 2026 can be refunded only if both of these are true:

1. You ask for a refund within 24 hours of the payment; and
2. No credits and no services have been used under that payment.

If either is not met, the payment is non-refundable. In particular:

• A subscription payment is refundable only within 24 hours of that charge and only if you have not used any service under it since, for example run a scan or audit, generated a pitch, or used API/MCP access. Cancelling stops future renewals but does not refund the current period. You keep access until the end of the paid period.
• A credit pack is refundable only within 24 hours of purchase and only if none of its credits have been used. Its credits do not expire.
• An agent top-up, whether one-time, by auto-reload or recurring, is refundable only within 24 hours of the charge and only if no call or text has been charged to your agent balance since it was added.
• Money a client added to their own agents from their client portal is refundable only within 24 hours of paying, and only if none of that money has been spent. A refund goes back to the card the client paid with, never to the agency.
• A purchase is "used" once any of it has been consumed: a zip scan, URL audit, AI pitch or report, chat assistant request, or API/MCP call, spending any credit from a purchased pack, or having any call or text charged to your agent balance.

Sections 6, 8 and 9 also apply to these payments, except where this section gives a refund.

11. How to ask for a refund

Email support@bizvoid.com with:

• the email on your account,
• the order or receipt reference, and
• why you are asking (for example a duplicate charge, or that nothing from a payment made before December 14, 2026 was used).

We will reply within 24 hours to 1 week. Approved refunds go back to the original payment method. When the money appears depends on your payment provider. Payment processing fees are not refunded, except as part of a refund in Section 7.

12. Invoices you send to your own clients

This policy covers what you pay us: subscriptions, credit packs, agent balance top-ups, texting registration fees and bizvoid numbers. It does not cover money your clients pay you through the client billing feature.

• Your refund terms are yours. Whether your client gets a refund, and on what terms, is between you and that client. We do not set, review, or enforce your refund terms, and our rules in this policy do not apply to your client invoices.
• Where you accept payment directly (your country supports direct card payments), the funds never pass through us. Issue any refund yourself from Client Billing in bizvoid or from your Stripe dashboard. It comes out of your Stripe balance.
• Where we collect payment on your behalf (your country can receive payouts but cannot accept card payments directly), you can still refund from Client Billing. The refund comes out of the funds attributable to that invoice, and we reverse the matching transfer to your account. If those funds already reached you, you are responsible for repaying the refunded amount, and we may recover it as described in Section 19 of the Terms.
• Our platform fee on a refunded invoice is returned to the extent the payment processor returns its corresponding fee to us, and is otherwise retained. Processing, currency conversion, and payout fees charged by Stripe are set by Stripe and are not refunded by us.
• Chargebacks by your clients are decided by the cardholder's bank, not by us and not by you. You are responsible to us for the disputed amount and Stripe's dispute fee on invoices you issued, on either path, and we may recover them as described in Section 19 of the Terms. We normally take the dispute fee from your Stripe balance when a dispute is opened, and Stripe does not return it even if the dispute is won. The evidence for defending a dispute is yours, since you hold the contract and the proof of what you delivered.
• Refunding your client does not refund your bizvoid subscription. The two are separate. A client who does not pay you, or who reverses a payment, is not a basis for a refund of what you paid us.

13. Your statutory rights

Nothing in this policy limits any rights you have under laws that cannot be waived. Where such a law gives you broader refund or cancellation rights than this policy, those rights apply.

14. Changes to this policy

We will email you at least 30 days before we change this policy. A change applies only to payments made after it takes effect. For a subscription, it applies from your first renewal after that date, and you can cancel before then.

15. Contact

support@bizvoid.com · bizvoid l.l.c., Texas, United States.