Refund Policy

Effective date: June 9, 2026

Last updated: September 22, 2026

This Refund Policy applies to purchases of Bizvoid subscriptions and credit packs from bizvoid l.l.c. It forms part of, and should be read together with, our Terms & Conditions.

1. Our refund window

A purchase is eligible for a refund only if both of the following are true:

1. You request a refund within 24 hours of the time of purchase; and
2. No credits and no services have been used under that purchase.

If either condition is not met — the request comes after 24 hours, or any credit or service has been used — the purchase is non-refundable.

2. Subscriptions

• A subscription payment (monthly or annual) is refundable only within 24 hours of that charge and only if you have not used any service under it during that period (for example, run a scan or audit, generate a pitch, or use API/MCP access).
• After 24 hours, or once any service has been used, the payment is non-refundable.
• Cancelling a subscription stops future renewals but does not refund the current period unless it qualifies under Section 1. You retain access until the end of the paid period.

3. Credit packs

• A credit pack is refundable only within 24 hours of purchase and only if none of its credits have been used.
• Using even one credit from a pack makes that pack non-refundable.
• Because credit packs do not expire, they remain available in your account whether or not a subscription is active.

4. What counts as "used"

A purchase is considered "used" once any associated functionality has been consumed — including (without limitation) initiating a zip scan, URL audit, AI pitch or report, chat assistant request, or API/MCP call, or spending any credit from a purchased pack.

5. How to request a refund

Email support@bizvoid.com within the 24-hour window with:

• the email associated with your account,
• the order or receipt reference, and
• a brief note that no credits or services have been used.

We will review eligibility and respond within 24 hours to 1 week. Approved refunds are issued to the original payment method; the time for funds to appear depends on your payment provider.

6. Non-refundable items

The following are not eligible for a refund:

• Any purchase where credits or services have been used.
• Any request made more than 24 hours after purchase.
• Renewal charges that were not cancelled before they processed (subject to Section 2).
• Payment-processing fees, where applicable.

7. Chargebacks

If you have a billing concern, please contact us first — we want to resolve it. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

8. Invoices you send to your own clients

This policy covers what you pay us: subscriptions and credit packs. It does not cover money your clients pay you through the client billing feature.

• Your refund terms are yours. Whether your client gets a refund, and on what terms, is between you and that client. We do not set, review, or enforce your refund terms, and our refund window in Section 1 does not apply to your client invoices.
• Where you accept payment directly (your country supports direct card payments), the funds never pass through us. Issue any refund yourself from your Stripe dashboard.
• Where we collect payment on your behalf (your country can receive payouts but cannot accept card payments directly), a refund comes out of the funds attributable to that invoice. If those funds already reached you, you are responsible for repaying the refunded amount, and we may recover it as described in Section 19 of the Terms.
• Our platform fee on a refunded invoice is returned to the extent the payment processor returns its corresponding fee to us, and is otherwise retained. Processing, currency conversion, and payout fees charged by Stripe are set by Stripe and are not refunded by us.
• Chargebacks by your clients are decided by the cardholder's bank, not by us and not by you. Stripe debits the loss and the dispute fee from us, on either path, but you remain responsible to us for that amount on invoices you issued, and we may recover it as described in Section 19 of the Terms. The evidence for defending a dispute is yours, since you hold the contract and the proof of what you delivered.
• Refunding your client does not refund your bizvoid subscription. The two are separate. A client who does not pay you, or who reverses a payment, is not a basis for a refund of what you paid us.

9. Your statutory rights

Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your jurisdiction. Where mandatory local law grants you broader refund or cancellation rights than this policy, those rights apply.

10. Contact

support@bizvoid.com · bizvoid l.l.c., Texas, United States.