Data deletion instructions

Meta (Facebook and Instagram) ad accounts

If you connected a client business's Meta ad account on its Ads tab in bizvoid, we hold the access token Meta issued (encrypted), the permissions it granted, the Meta user or system user ID the token belongs to, the ad account you picked (its name, ID, currency and time zone) and its business portfolio's name and ID, and a log of the pauses, resumes and daily budget changes made from bizvoid and of each connect, disconnect and ad account pick (who did each one, when, the campaign or ad account, the value before and after, and Meta's answer). The Ads tab never stores campaign results: it reads them from Meta each time it opens. If the client has an ads agent, the reports it writes and the changes it proposes keep campaign names, numbers and daily budgets for up to 90 days from when each one was made, and are then deleted automatically. Deleting the ads agent deletes all of them straight away.

1. Disconnect in bizvoid.

1. Sign in at bizvoid.com and open Agents, then Clients.
2. Open the client business and its Ads tab.
3. Choose Disconnect Meta, then Disconnect to confirm.

This works on any bizvoid plan. bizvoid deletes the stored token, the picked ad account and the ads agent's reports and proposed changes for Meta straight away. For a connection made with your own Facebook login it also asks Meta to take back its access, unless the same login still connects another business in bizvoid (Meta's revoke would end that one too). The change log stays as your record until you ask us to delete it or your bizvoid account is deleted.

2. Remove bizvoid on Meta's side.

• Connected through a business portfolio (Meta gives apps no way to remove themselves from one, so this step is yours): in Meta Business Settings, open Integrations, then Connected apps, choose bizvoid and remove it.
• Connected with your own Facebook login, to remove bizvoid from it entirely: on Facebook, open Settings and privacy, then Settings, then Security and login, then Business integrations, and remove bizvoid.

Once Meta stops accepting the token, bizvoid deletes it the next time it tries to use it, even if you never disconnect in bizvoid.

3. Delete the change log and the ads agent's reports too.

Email support@bizvoid.com from your bizvoid account's email address with the subject “Delete Meta ads data” and the client business's name. We delete that business's ad account connection, change log and the ads agent's reports and proposed changes for Meta within 30 days and confirm by email. If you cannot sign in to bizvoid, write from the email address you used to connect and tell us the business's name, and we will confirm the request with you first.

Your whole bizvoid account

To delete everything, open Settings, then Account, then Delete account. The account closes straight away and its data is permanently deleted after 30 days (in case you change your mind), including every ad account connection, its token, the change log and the ads agent's reports and proposed changes. To have it deleted straight away, email support@bizvoid.com. What we keep after deletion, and why, is set out under “Your rights” in our Privacy Policy.

Questions

Email support@bizvoid.com. How bizvoid uses a Meta ad account connection is described in full under Meta ads connection in our Privacy Policy.